Expert, personal and individualised services

About

Ford Sumner’s focus on building strong relationships is what makes us special. Our clients trust us to get it right; because we do, many of them have worked with us since we began.

Our team collaborates to provide expert, personal and individualised service. We’re responsive, with a can-do attitude, and we always bring our ‘A’ game.

Whether you’re an individual, SME, large corporate, or in the public sector, we have experience with clients like you. Our proven record in corporate, commercial, employment law, and dispute resolution, speaks for itself.

We’re a tight team with big capability. Get in touch, we’re here to help.

"Ford Sumner have a down to earth approach with practical and professional delivery."

Values

Who we are, how we live, how we work

At Ford Sumner, our values show who we are, how we live and how we work. As a team, we've worked together to identify what’s important to us and why we are a firm that always does the best for our clients.

	We are genuine and authentic What you see is what you get
	We act with integrity We're reliable and principled; you can trust us with your business
	We care and collaborate We work with you to achieve your goals
	We bring our 'A' game We deliver the highest quality solutions.
	We embrace the future We create and innovate, and are always open to new ideas and approaches.

"I couldn't be happier with the service FSL provided during a period that was full of legal land mines. I dealt with a number of members of their team and was always impressed with their level of professionalism, as well as their pleasant and empathetic attitude"

Glen Sharah

Body Corp Chairman (former)

Doing the best for our clients

Working with us

We work with you to provide a personal and bespoke service, and many of our clients have been with us since we began in 2005.

We're governed by various important legal guidelines when acting for you; here’s more about them.

Terms of Engagement

Our standard Terms of Engagement sets out expectations of how we’ll work together – what we expect from you and what you can expect from us.

We’re required by the New Zealand Law Society to provide this to you, and can begin work on your behalf once you have agreed to these terms with a signed letter of engagement.

Anti-Money Laundering (AML)

We’re required under the Anti-Money Laundering and Countering Financing of Terrorism Act 2009 (the AML Act) to verify personal information (and other due diligence) about our clients – similar to what you’d expect at a bank. Depending on the situation, we may also need to document information about funds used to settle financial transactions.

The AML Act aims to protect New Zealand against criminal activity, and enhance our reputation as a safe place to do business.

You can find our AML requirements for individuals here, and our requirements for non personal entities here.

Complaints

Providing our clients with high quality legal services is at the heart of what we do. If you’re unhappy with the service you’ve received, you need to let us know as soon as possible.

Our complaints policy outlines how you can expect us to handle complaints, and the process we’ll follow.